Salesforce Workforce Engagement

Dec 3

Written By Rebecca Wettemann

Salesforce announces Workforce Engagement, bringing AI, automation, and embedded training to contact center managers and agents to optimize staffing and improve agent engagement.

Salesforce Workforce EngagementSalesforceSalesforce Service Cloud Workforce EngagementContact Centersartificial intelligenceAIservice forecastcustomer 360omnichannel capacity planningpersonalized agentengagementTrailheadcustomer experienceCXcustomer serviceremote workValoirValoir Viewindustry news

Rebecca Wettemann

Valoir's Predictions for 2021

Salesforce acquires Slack